• Develops and maintains strong relationships with customers; 
•  Greets customers in a prompt, friendly and courteous manner; 
• Listens to customers' needs and takes action; 
•  Assists customers in understanding the offering and then selecting an appropriate vehicle; 
•  Creates a customer base through effective contact methods that work for the customer; 
•  Keeps detailed records of all interactions with customers; 
•  Handles all customer queries and concerns with a genuine intent to resolve their problems or issues; 
•  Makes prospect calls and follows-up with customers within specific time-frames; 
•  Demonstrates favourable public and employee contacts; 
• Prepares delivery of new vehicle and ensures all aspects of the delivery process are completed; 
• Ensures all documentation is completed in an accurate and timely manner; 
• Reviews and analyzes actions regularly to determine how to better utilize time and plan more effectively; 
•  Takes a positive approach toward helping customers and co-workers; 
• Uses closing techniques effectively and seeks help from management where necessary; 
• Follows-up with each customer to ensure their complete satisfaction; 
•  Sets goals for monthly productivity; 
• Stay up-to-date on all dealership training; 
• Acquires total product knowledge and communicates effectively features and benefits of all models; 
•  Explains technical features to customers, providing them with a number of options and benefits; 
• Champions excellent service at all times; 
• Demonstrates adherence to company procedures; 
• Comes to work on time and is dependable; 
• Exhibits pride and professionalism towards the company; 
• Aggressively and cheerfully performs any and all activities necessary to improve and maintain the highest possible dealership customer satisfaction; 
• Actively maintains the cleanliness of personal and shared workspaces; 
• Maintains a polished and professional image at all times; 
• Develops industry knowledge; 
• Maintains high ethical standards in daily activities; 
• Stays abreast of products, accessories, prices and key features of major competitors; and maintains high level knowledge of competitive models and their features, and how they compare to the Ford product. 

• Excellent listener and product knowledge expert 
•  Impressive interpersonal skills with an upbeat and engaging attitude 
•  Superior verbal communication skills 
•  Solid customer service skills including listening and the ability to impact and influence others 
•  Organized with an eye for detail 
•  Thorough in documenting customer needs 
•  Flexible and open to change 
•  Takes the initiative to tackle special tasks when needed 
•  Natural problem solver who remains calm under pressure 
•  Results-oriented and accountable 
•  Ability to operate manual and automatic transmissions 
•  Proficient in Microsoft Office applications 
•  Thrives in a team environment 
•  Maintains high ethical standards in daily activities; 
•  Ability to work independently with minimal supervision 
•  Shows a willingness to perform all duties of the position 
•  Adapts quickly to change 

• Minimum High School Diploma or equivalent is required 
• College certificate or additional courses are an asset 
• Holds a valid class G driver's licence 
• Automotive sales experience is an asset 
• Provincially licenced or ability to become provincially licenced as recognized by the MVDA (OMVIC) 
• Flexible to work evenings and weekends 

• Full-time work, approximately 40-48 hours per week 
• Able to participate in snow removal during the winter months 

• Collision Repair Planner/Appraiser
• Body Shop Technician
• Body Shop Apprentice Technician
• Body Shop Prepper 

Job Type: Full-time, Permanent

Schedule: Monday to Friday

Salary/Hourly Wage: Commensurate with experience 

Accommodations are available upon request for candidates taking part in all aspects of the selection process.